Transition Support

Connexion Technologies ensures that every service provider communicates the coming changes to all residents. Below is a standard deployment, schedules may differ depending on your customized solution.

90 days before launch
They meet with your team to discuss the best way to communicate effectively with residents.

45 days
Representatives send direct mail and e-mails to residents to inform them of the new services, available upgrades, and any necessary steps to receive services.

15 days
They send an additional e-mail blast and leave reminder door-hanger cards.

Launch day
Representatives hold an on-site event to answer any questions residents may have.

30-60 days post-launch
Follow-up mailers are sent, reminding them that the previous provider's services will no longer be available soon. Call center employees also make reminder calls.